Returns & Refunds Policy
Last Updated: July 16, 2026
At Tummala Health, we strive to provide a transparent and reliable healthcare and wellness experience. Please review our return, refund, cancellation, and replacement policy before placing an order.
Final Sale Policy
All Tummala Health purchases are considered final sale unless otherwise required by law.
Because eligible purchases may include giveaway entries, promotional entries, digital rewards, discounts, member benefits, care access, wellness benefits, or other promotional value, we do not offer returns, refunds, or exchanges for buyer’s remorse, change of mind, accidental purchases, duplicate purchases, unused products, unused services, giveaway-related purchases, or promotional benefits.
This policy applies to prescription medications, supplements, wellness products, personal care items, lab testing, meal plans, meal delivery, digital products, portal access, care services, memberships, subscriptions, apparel, accessories, and other eligible products or services.
Prescription Medications
Prescription medications are final sale and cannot be returned, exchanged, or refunded once prescribed, fulfilled, dispensed, shipped, or delivered, unless required by law.
For patient safety and regulatory reasons, pharmacies generally cannot accept returned prescription medications for resale or reuse.
Submitting an order, intake form, or payment does not guarantee that a prescription will be issued. Prescription eligibility is determined by licensed providers after medical review.
Provider Review and Care Services
Provider review, care services, medical consultations, patient support, and administrative services may be non-refundable once the review or service has started, unless otherwise stated or required by law.
If a provider determines that a prescription treatment is not clinically appropriate, refund eligibility may depend on the product, service, review stage, pharmacy status, fulfillment status, and applicable program terms.
Supplements, Wellness Products, and Personal Care Items
Supplements, wellness products, personal care products, and related health products are final sale.
For safety and quality reasons, we do not accept returns, refunds, or exchanges for opened, used, tampered, expired, partially consumed, or delivered wellness products, supplements, or personal care items unless required by law.
Lab Testing
Lab tests, lab kits, diagnostic services, and related fees are final sale once ordered, processed, shipped, scheduled, used, submitted to a lab partner, or made available.
Refund eligibility for lab-related products or services may depend on the lab partner, order status, processing status, and whether the test or kit has been ordered, processed, used, shipped, or submitted.
Meal Plans and Meal Delivery
Meal plans, prepared meals, meal subscriptions, nutrition services, and perishable food items are final sale once ordered, prepared, shipped, delivered, or otherwise processed by a meal partner.
Replacements or store credits for damaged, spoiled, incorrect, or missing meal items may be reviewed on a case-by-case basis and may require photos or documentation. Refunds are not guaranteed and will only be issued where required by law or approved by Tummala Health in writing.
Digital Products and Portal Access
Digital products, downloads, care resources, portal access, digital plans, digital guides, discount codes, digital rewards, and electronically delivered materials are final sale once purchased, delivered, accessed, or made available, unless required by law.
Digital products cannot be returned, exchanged, or refunded once delivered or accessed.
Giveaway Entries and Promotional Benefits
Giveaway entries, bonus entries, promotional entries, rewards, discounts, member benefits, and promotional benefits connected to a purchase have no cash value and cannot be returned, exchanged, transferred, or refunded separately.
Requesting a replacement, store credit, or other resolution for a damaged, defective, incorrect, missing, or spoiled item does not change giveaway eligibility or entry treatment unless otherwise stated in the Official Rules.
Damaged, Defective, Incorrect, or Missing Items
If your item arrives damaged, defective, incorrect, or missing, please contact us within 7 days of delivery so we can review the issue.
If approved, we may offer a replacement, store credit, exchange for the same item, or another reasonable resolution at our discretion. Refunds are not guaranteed and will only be issued where required by law or approved by Tummala Health in writing.
To request help, please contact:
Email: support@tummalahealth.com
Order Number: Please include your order number
Photos: Please include clear photos of the damaged, defective, incorrect, missing, or spoiled item and packaging when applicable
Cancellations
Cancellation availability depends on the product or service.
Orders may not be cancellable once medical review has begun, a prescription has been issued, a pharmacy has started fulfillment, a lab order has been placed, a meal order has been processed, a supplement or wellness product has shipped, or a digital product has been delivered, accessed, or made available.
Please contact us as soon as possible if you need help with an order. We cannot guarantee that an order can be canceled after processing has started.
Refund Processing
Refunds are not guaranteed.
If a refund is approved in a limited case or required by law, it will be issued to the original payment method when possible. Refund timing may vary depending on your bank, card issuer, or payment provider.
Shipping fees, processing fees, provider review fees, pharmacy fees, lab fees, meal preparation fees, digital product fees, promotional benefits, giveaway entries, and final sale items may be non-refundable unless required by law.
Return Shipping
Because many Tummala Health products are prescription, wellness, personal care, digital, lab-related, perishable, or promotional products, customers should not send products back without written approval.
Because all purchases are final sale, customers should not send products back without written approval. If a return is approved, customers are responsible for return shipping costs unless the company approves otherwise in writing or unless otherwise required by law. We are not responsible for return packages that are lost, damaged, delayed, or sent without authorization. Unauthorized returns may not be accepted, replaced, credited, or refunded.
Legal Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Contact Us
For questions about returns, refunds, cancellations, replacements, or damaged items, please contact:
Tummala Health
Email: support@tummalahealth.com
Website: tummalahealth.com
