Shipping & Delivery Policy
Last Updated: July 16, 2026
At Tummala Health, we work with licensed providers, pharmacies, fulfillment partners, and vendors to deliver eligible products and services as efficiently as possible. Please review our shipping and delivery policy before placing an order.
Prescription Medication Orders
Prescription medication orders require medical review and provider approval before fulfillment. Submitting an order or intake form does not guarantee that a prescription will be issued.
If a licensed provider determines that treatment is clinically appropriate, eligible prescription orders may be sent to a licensed pharmacy or fulfillment partner for processing and shipment.
Processing and shipping times may vary based on provider review, pharmacy processing, prescription approval, medication availability, patient information, state availability, shipping destination, and carrier timelines.
Order Processing
Processing times vary by product type.
Typical processing may include:
- Prescription medications: Processing begins after provider approval and pharmacy acceptance
- Supplements and wellness products: Usually processed within 2–5 business days
- Meal plans or meal delivery products: Processing and delivery timelines vary by partner, location, and selected plan
- Lab testing products or kits: Processing and delivery timelines vary by lab partner and test type
- Digital services or care access: Delivered electronically or through the patient portal when available
Some orders may require additional information before processing.
Shipping Times
Estimated shipping times vary depending on the product, pharmacy, fulfillment partner, destination, carrier, and selected shipping method.
Typical delivery estimates may include:
- Standard Shipping: 3–7 business days after processing
- Expedited Shipping: 2–4 business days after processing, if available
- Prescription fulfillment: Timing varies based on provider approval, pharmacy processing, and carrier delivery
Shipping timelines are estimates only and are not guaranteed unless specifically stated at checkout.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before purchase.
Some products or programs may include shipping in the listed price. Other products may have separate shipping fees depending on product type, pharmacy, fulfillment partner, carrier, and destination.
Discreet Packaging
Eligible prescription and wellness orders may be shipped in discreet packaging when available through the dispensing pharmacy or fulfillment partner.
Packaging may vary depending on the pharmacy, fulfillment partner, product type, and shipping requirements.
Temperature-Sensitive Products
Some medications or wellness products may have specific storage or handling requirements.
Customers are responsible for retrieving packages promptly after delivery and following all storage instructions provided by the pharmacy, provider, product label, or care team.
Tummala Health is not responsible for product issues caused by delayed pickup, failure to follow storage instructions, incorrect address information, or carrier-related delivery problems outside our control.
Order Tracking
When your order ships, you may receive a shipping confirmation email, SMS notification, pharmacy update, or portal notification with tracking information if tracking is available.
Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Tummala Health is not responsible for orders delayed, returned, lost, or delivered incorrectly due to incomplete or inaccurate shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at support@tummalahealth.com. We cannot guarantee changes can be made after an order has been processed, prescribed, fulfilled, or shipped.
Lost, Delayed, or Stolen Packages
Once an order is handed to the carrier, delivery timing and package handling are controlled by the carrier.
Tummala Health is not responsible for carrier delays, lost packages, stolen packages, weather delays, incorrect delivery scans, or other delivery issues outside our control.
If your package is marked delivered but you did not receive it, please check with your household, neighbors, building office, mailroom, or carrier before contacting us.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@tummalahealth.com with your order number and clear photos of the item and packaging.
Please review our Returns & Refunds Policy for more information.
Service Availability
Tummala Health products and services are available only where permitted by applicable law, provider availability, pharmacy availability, partner availability, and state requirements.
Some products, prescriptions, lab services, meal delivery services, or wellness programs may not be available in all locations.
Shipping Locations
We offer domestic and international shipping to eligible destinations shown at checkout.
Shipping availability may vary based on product type, destination, carrier availability, customs requirements, legal restrictions, and fulfillment partner capabilities.
International customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges required by their country. These fees are not included in the product price or shipping cost unless specifically stated at checkout.
We are not responsible for customs delays, refused packages, import restrictions, or packages returned due to unpaid customs duties, taxes, or fees.
Contact Us
For shipping or delivery questions, please contact:
Tummala Health
Email: support@tummalahealth.com
Website: tummalahealth.com
